Clabrate — Refund Policy
Last updated: 12 October 2026
Clabrate is free
Clabrate is free to use once you have verified your email address. We do not sell anything in the Mac app or on this website. The only things we sell are Inkwells and Daily Boost in Spot on Android, through Google Play, in the countries where Google Play offers them.
Spot purchases on Google Play
Google Play takes the payment for Inkwells and Daily Boost, so refunds go through Google Play. You can ask Google Play or ask us:
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Ask Google Play. Use your Google Play order history, or Google Play’s refund request page. Google Play decides refund requests under its own policy, and may refund some requests made soon after purchase without involving us. Otherwise, or if Google declines, ask us.
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Or ask us. Email support@clabrate.com with the email address of your Clabrate account and the Google Play order number. We can refund a Google Play purchase through Google Play. We aim to reply within 2 business days.
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Refunds for unopened Inkwells. You can ask us to refund Inkwells you paid for and have not opened, within 30 days of buying them: email support@clabrate.com with your account’s email address and the Google Play order number. We refund them as a share of what you paid: the number still unopened, divided by the number of Inkwells the purchase gave you, times the price you paid. For example, if you bought a pack of 5 and 2 are unopened, one of them the Rare Inkwell, we refund two fifths of what you paid. We can do this only while that pack’s Rare Inkwell (the one that always opens to a Rare) is still unopened. Once it is opened, the other unopened Inkwells in that pack cannot be refunded this way. The app opens a pack’s ordinary Inkwells first and its Rare Inkwell last, so the Rare Inkwell is the last one left. We remove the unopened Inkwells we refund. You keep the finds and Ink from the ones you already opened. This does not limit any refund Google Play or the law gives you.
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What a refund of a whole pack takes back. A refund gives you your money back, so we take back what the pack gave you. When Google Play refunds or cancels a purchase, or whole packs from it, for each pack refunded:
- its unopened Inkwells are removed;
- finds from its opened Inkwells are removed, unless you also got them another way;
- any Ink those Inkwells paid out is taken back.
If you have already spent that Ink, you owe the difference in Ink. The app shows how much is left, and Ink you earn later pays it off before you can spend any. It is only ever Ink. You never owe money. A refunded Daily Boost returns your daily claim to 1 Inkwell; Inkwells you already claimed stay.
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Deleting your account. Deleting your account permanently deletes what you bought and our record of it, and does not by itself refund it. We can’t give those items back or move them to a new account, even one with the same email address. Google Play keeps its own record of your order, which is why a refund request needs your Google Play order number. If you have unopened Inkwells you bought in the last 30 days, ask for the refund before you delete. After you delete, we no longer know how many were unopened, so we cannot work out a refund for them. Older unopened Inkwells are lost when you delete.
- Daily Boost. Daily Boost is deleted with your account, and it cannot be moved to a new one. Google Play still shows that you own it, so you cannot buy it again from the same Google account. If it was still active, ask us for a refund. To ask for the refund, email support@clabrate.com with the Google Play order number. You can ask before or after you delete, because the Google Play order itself shows it. We can do this for as long as Google Play lets us refund the order.
If that changes
If we ever sell something else, we will publish its price and refund terms before you can buy it.
Your statutory rights
Nothing in this policy limits any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Contact
Questions: support@clabrate.com.